Welcome to the latest edition of the LEGAL TECHNOLOGY NEWS.COM weekly legal technology and new media law ezine
THE WEEKLY EZINE FOR INDEPENDENT NEWS & COMMENT ON LEGAL TECHNOLOGY & NEW MEDIA LAW. ISSUE.60 - 18.01.2001

KEYSTONE SIGNS UP MINTER ELLISON AND SHARES SLIDE
Keystone Solutions has just announced that Minter Ellison, one of Australia's leading law firms has signed contracts to implement Keystone as its practice management solution throughout its Australian offices.

Coinciding with the announcement, the company also made the following statement: "The board would like to remind investors that market conditions remain soft and potential clients continue to take time in making purchasing decisions. Although the Minter Ellison contract is a step in the right direction, the board believes that further significant progress is necessary for the group to meet its targets."

Although this does little more than repeat, almost verbatim, the warning the company made just before Christmas, in its interim results, about the general post Y2K sluggishness of the IT market, it seems to have been unnecessarily treated as a veiled profits warning by some investors and prompted a 17 percent fall in the company's share price on the London Stock Exchange.

UK CIVIL COURTS TO GET IT NEW LOOK
Making a claim from your computer or digital TV is just one way that people will be able to get access to justice under plans to improve customer service in the civil and family courts in England & Wales announced earlier this week by David Lock, the junior minister at the Lord Chancellor's Department.

A new Court Service consultation paper, Modernising the Civil Courts, outlines how technology and new ways of working can be used to improve the range and quality of services available for people who need to use the civil courts. The proposals, which received a £43million funding boost in the Spending Review 2000, are the first major review of the way the civil courts deliver services to the customer. They aim to support the progress made by civil justice reforms launched in April 1999 and create a civil court system fit for the 21st century.

Introducing the consultation paper, David Lock said: "This is an unparalleled period in the history of the civil justice system. In the space of less than a decade we have seen significant civil justice reform and the birth of a new era in Human Rights. There have been major changes in the way citizens interact with the state and with each other. Disputes are no longer simply about local problems, and often relate to contracts and agreements made across regional and national boundaries.

"Yet the structure of the civil courts and the way they work has not kept pace with these changes. Most people using the court are still limited to communicating in writing or by attending in person. While this was entirely appropriate for the time of Dickens, it no longer serves modern day society. Nor does the location of county courts best match service to need. While many of the urban and suburban courts are close to each other with good public transport links, rural courts, where public transport is difficult, are thinly spread.

"Developments in technology have given people more direct access to services from their own homes, the library, workplace and even the supermarket. Email has become the communication medium of choice for much of business. People are able to see the benefits of technology in other areas of their lives and, rightly, expect better services and modern facilities from the courts. These proposals show how the civil courts can, with the help of technology and partnerships with other agencies, provide easier and cheaper access to justice."

The proposals include:

  • 'Virtual court' - using the internet, email and digital TV to make small claims and other transactions with the court;
  • 'Court on call' - enabling a range of court processes to be available by telephone eg to make a request to enter judgment.
  • 'Gateway partnerships' - providing improved access to court services through partnerships with advice agencies and links with the Community Legal Service eg court staff could act as an outpost of the court office, enabling the customer to have access to procedural advice and court services via laptop and similarly advice agencies could be provided with direct access to court services via the web so the advisor can counsel the client and assist in transactions with the court at the same time
  • Easier access to information and advice - providing 24 hour information about cases and advice about court procedures via the internet and call centres, kiosks in libraries where people not only get on-screen advice but can link up to a Citizen's Advice Bureau via video-link, partnerships with advice agencies and links with the Community Legal Service to provide people with web-access to court services at the same time as they are getting advice;
  • Restructuring the civil court network - providing courts according to regional need, population distribution and transport networks rather than historical accident;
  • Improved access to court hearings - through partnerships with magistrates courts, tribunals, use of hired facilities and video-conferencing in addition to the network of primary court hearing centres;
  • Improved IT support for the judiciary - development of electronic case filing, electronic presentation of evidence, digital audio recording, video-conferencing and improved electronic communication between the judiciary and court staff and in-court computers to allow access to court files and email.

    Ian Magee, Chief Executive of the Court Service said: "These proposals are about extending court services into the heart of the community. Modern technology allows the court into people's living rooms and offices via personal computers and digital TV, making our services available at times and in ways that suit our customers. But so much of our work involves those who have no access to technology, or who are excluded by language or disability. Through partnerships with advice agencies we hope to reach out into society to those who might otherwise be excluded.Ê

    "Changes will happen at different speeds. Some ideas are already being tried in the courts, and the report outlines the proposals for more pilot projects. It is important that our customers - those who already use the courts, and those who may have to do so, consider these suggestions and give us their views about the service they want from the civil courts in the 21st century."

    Lord Justice Brooke, who represents the judges on the Board that produced the consultation paper, said: "The Court Service has kept the judges fully informed of these ideas. The judges are keen to see that sensible use is made of modern technology and working methods in the day to day business of the courts, and we will study people's responses to these suggestions with interest."

    The pilot projects include:

  • On-line applications to the court - This pilot, to be launched on 5 February, will explore the use of email to reduce the need for attendance in court. Parties to cases at Preston County Court will be able to email the judge with their interim applications.
  • Kiosk services - This touch screen kiosk, due to be launched shortly, will provide advice, information and court forms from libraries in Telford and nearby Madeley in Shropshire. It includes a video-link to the local Citizens Advice Bureau which will enable customers to dial up on-screen advice on for example filling in a form or what to do next.
  • Video-conferencing - This pilot, launched on 28 July 2000, seeks to evaluate the effectiveness, uses, benefits and cost savings of video-conferencing. There are currently three suites installed at the Court of Appeal, Leeds and Cardiff Courts, and the network will be extended to more outlying courts in 2001.
  • Online issue of claims, judgments and warrants - This pilot will provide the citizen and small businesses with a web based claims service in the next financial year.
  • Call centres - Still at an early stage, this pilot is seeking ways of extending hours of service to obtain court forms, leaflets and simple procedural advice.

    The Court Service aims to produce a blueprint for the future of the civil and family courts and a detailed implementation plan by early summer 2001. This will take account of responses to this consultation which ends on 21st April 2001. Copies of the consultation paper are on the Court Service web site at www.courtservice.gov.uk

    MORE PROBLEMS AT LERNOUT & HAUSPIE
    In the latest episode of our long running saga of the troubled speech technology company Lernout & Hauspie, L&H has appointed Philippe Bodson as its new chief executive officer. He replaces John Duerden, who was appointed in August 2000. According to the Wall Street Journal, the "management shuffle" was staged "at the behest of L&H's old guard" with Duerden, who had been appointed to "root out fraud", being "forced" to resign at a "contentious board meeting" held earlier this week. Meanwhile a number of L&H shareholders are preparing a class action suite against KPMG, claiming that the auditors should have spotted the problems in the company's accounting practices at an earlier date.

    FROM DOTCOM TO DOT GONE
    Reports suggest that News Digital Media last week began blocking its staff from accessing dotcomscoop.com and fuckedcompany.com web sites, which chronicle the demise of internet companies, after NDM staff, who had just been told they were to lose their jobs, flooded message boards with caustic comments about management.

    City of London law firm Paisner & Co acted for Great Universal Stores (GUS) in its acquisition of the assets and technology of the troubled ISP Breathe.com. Once rated one of the UK's top five ISPs, Breathe's assets went for the knock down price of £1.4million

    The dot.com networking group First Tuesday is reported to be up for sale at a price of just £2 million. Israeli venture capital fund Yazam paid a rumoured £33 million for it last year. First Tuesday has also reduced its London Head Office staff to just eight

    The Dutch trustees of internet retailer LetsBuyIt.com have announced they are seeking to put the company into bankruptcy. The application will be dealt with by an Amsterdam court today (Friday 19 January). The company's founder and acting chief executive John Palmer is attempting to put together a last minute rescue bid however the trustees have described the management regime at the company as "deplorable" and blamed the company's problems on "boardroom bickering". Although the company had raised $182million over the last 12 months, it is reported to only have $17million left and to owe creditors at leastr $12million. It closure would result in the loss of over 320 jobs and be the biggest European dotcom failure to-date.

    Finally, in a victory for online privacy, it has been reported that the troubled online toy store Toysmart will destroy its customer database rather than sell it to help pay off creditors.

    NABARRO NATHANSON LAUNCH NEW E-TECHNOLOGY AWARDS
    UK law firm Nabarro Nathanson has launched a new e-Technology Awards to recognise the achievements of the companies that enable collaborative e-business. These are the companies that make e-business happen, not the dotcoms, not the bricks and clicks companies, but the suppliers of the infrastructure, software and services that power the internet. The awards will focus on small to medium-sized enterprises that are making an e-technology impact with separate categories for companies with turnovers of up to £25million and up to £100million.

    The e-Technology Awards ceremony dinner will be held on 22 May 2001 at the Madejski Stadium, Reading, in the heart of the Thames Valley - home to the highest concentration of e-technology companies in the UK. The main categories are: the e-Infrastructure Award for the IT or communications hardware company providing the best infrastructure for e-commerce; the e-Software Award for the best supplier of software enabling collaborative e-business; the e-Services Award for the best implementation consultancy or e-services provider; the Sunrise Award for the infrastructure, software or services new-comer with the brightest future - companies must be no more than three years old; and the E-conomy Award for the infrastructure, software or services company that has delivered the best return on investment for its investors.

    Nominations must be received by Wednesday 28 February 2001. To request an entry form and for further information, please contact: Jessica Powell, Expertease (020 7936 8400) or email: jessica.powell@expertease.co.uk

    PRICELINE SETTLES PATENT LAWSUITS
    Priceline.com has settled lawsuits against Microsoft and Expedia over an online hotel "name your own price" system. Priceline's lawsuit contended that an online name your own price hotel reservation service offered by Expedia, which is 70 percent owned by Microsoft, violated its patent. The suit was originally filed in October 1999 in US District Court in Hartford, Connecticut. The terms of the settlement have not been disclosed.

    LEGAL WEEK RETRACTS ALLEGATIONS
    Legal Week magazine has published an apology and retracted allegations it made about the legal software supplier Capsoft UK. Company founder Russell Shepherd told Legal News Media that the story about Capsoft UK and its sister company Everyform contained "serious inaccuracies". Shepherd said there were nearly a dozen errors in the story surrounding the recent departure of former Capsoft UK managing director Terry Lawley and that because of their damaging nature "litigation beckoned".

    STEPSTONE WIN DEEP LINKING CASE
    In one of the first actions brought under the new EU Copyright and Databases Regulations, the UK law firm Osborne Clarke obtained an injunction, on behalf of its online recruitment client StepStone, to prevent the Danish media group OFiR from providing hypertext links from its sites to StepStone's online job advertisements. What StepStone objected to was the use of "deep linking" whereby OFiR was hyperlinking through to StepStone content but in the process bypassing the StepStone home page.

    SEX FOR SALE
    What is claimed to be one of the most attractive internet addresses available on the web - sex.com - is up for sale. The price currently being quoted is $85million. Meanwhile the model and actress Elizabeth Hurley has threatened to sue a domain name registrar for allowing the registration of elizabethhurley.co.uk by a person who registered the name and then re-routed its traffic to a site called cocainesex.com.

    BOSSES SNOOP ON THEIR STAFF - AND POLICE JUST SNOOP
    A new report produced by KLegal, the law firm arm of KPMG, suggests that 20 percent of UK employers are currently breaking the law by monitor the internet activities of their staff without informing them or gaining their consent. This is in breach of new regulations, introduced under the Regulation of Investigatory Powers Act, in October 2000. The survey also found that in 55 percent of cases where staff had been discovered downloading pornography, the offending employees were subsequently sacked. The regime for dealing with emails is apparently more lenient, with only 20 percent of staff being disciplined for sending offensive email messages.

    Meanwhile, at a meeting between the UK's Internet Service Providers Association and Members of Parliament, MPs were told that one of the biggest problems ISPs face is dealing with "stupid questions" from the police. ISPA council member Tim Snape is reported as saying "My children at primary school are better trained on the internet than the local police".

    LEGAL TECHNOLOGY NEWS.COM - FROM THE PUBLISHERS OF LEGAL TECHNOLOGY INSIDER. NEXT ISSUE 24.01.2001

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